Privacy Policy

Last updated: January 2024

Introduction

Verdant-grove Pty Ltd ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website verdant-grove.com or use our language education services.

We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and applicable state and territory legislation.

Information We Collect

Personal Information

We may collect the following personal information from you:

• Name and contact details (email address, postal address)
• Educational background and language learning goals
• Course enrolment and attendance records
• Payment information for course fees
• Communication preferences
• Feedback and assessment results

Automatically Collected Information

When you visit our website, we may automatically collect certain information including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referral sources and search terms

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our language education services
• To process course enrolments and payments
• To communicate with you about your learning progress
• To send you relevant information about our courses and services
• To respond to your enquiries and support requests
• To analyse website usage and improve user experience
• To comply with legal obligations

Disclosure of Information

We may disclose your personal information to:

• Our instructors and staff members who need access to provide services
• Third-party service providers who assist with payment processing, website hosting, and analytics
• Regulatory authorities when required by law
• Professional advisers including lawyers and accountants

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure storage systems with access controls
• Encryption of sensitive data during transmission
• Regular security assessments and updates
• Staff training on data protection practices

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information in certain circumstances
• Opt out of marketing communications
• Lodge a complaint about our handling of your information

Retention of Information

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When information is no longer required, we will securely destroy or de-identify it.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Privacy Officer
Verdant-grove Pty Ltd
Level 12, 188 George Street
Sydney NSW 2000
Australia

[email protected]